Terms And Information
All shipments to a US address are charged a flat rate of $5.50.
Speedy shipping is our mantra.
(well, one of our mantras) If your order is received before noon
(CST) it will ship that day. Weekends and holidays obviously disrupt
the schedule a bit, but just know that your order will be shipped
quickly. You won't have that experience of placing an order and then not
knowing if and when it will ship! We promise! (If you are paying by
check, money order or e-check, your order will ship when funds clear. Orders marked Postal - Check or Money Order are canceled if not paid within two weeks.)
All packages are shipped USPS Priority, which means your order will arrive in anywhere from one, to three or four days depending on your distance from Arkansas. Of course this is the US I'm talking about. Overseas shipments are another story, but they usually arrive within ten days.
Paper is always boxed - never sent in an envelope.
We do not offer Express service, or other methods of shipping at present.
Shipping costs outside the US:| Purchase |
Shipping |
| Up to $44.99 |
$18.00 |
| $45.00 - $64.99 |
$20.00 |
| $65.00 and over |
$22.00 |
| Purchase |
Shipping |
| Up to $39.99 |
$25.00 |
| $40.00 - $79.99 |
$35.00 |
| $80.00 - $119.99 |
$45.00 |
| $120 and over |
$55.00 |
For orders over $500 please call or write for more info... We do not ship to other countries at the present time.
Live Inventory
What you see on our site is what we have in inventory. In the rare
event that our count is off we may need to send you a substitute product
or give a credit - your choice..(assuming success in our attempts to
contact you).
Sales Tax
An 8% sales tax charge is added if your order is shipped to an address within the state of Arkansas..
Return Policy
We want our customers to be satisfied with the quality of merchandise
and service here at Memory Villa. Purchase price will be cheerfully
refunded on all unopened and undamaged merchandise which is returned
within seven days of receipt - no questions asked. Customer is
responsible, however, for shipping costs, as well as a 10%
restocking/handling fee. If there is a problem with your order which you
think may be resolved without a return, give us a call at 501-859-6393
or email us at support@memoryvilla.com..
Damaged Merchandise
If your shipment is damaged, please contact us by email or phone
within 24 hours, and we will arrange for replacement. Damage claims will
be resolved within seven days of notification..
Newsletter
Our main newsletter is now on a random schedule - not to exceed once
monthly. We now also offer optional "New Product Notifications" which
are simple brand-specific announcements letting you know when we post
new arrivals of certain brands. When you sign up for the newsletter you
are given the choice as to which, if any of these notifications to
activate.
Privacy
We respect your privacy. . Any and all the information collected on
this site will be kept strictly confidential. All transactions are handled through
Pay Pal's secure servers. Your account numbers are never stored in our
databases. Your email address is never revealed to any third party other
than the USPS for purposes of shipping notification. We will never sell
or rent any of your personal information. Period. Read our full privacy
statement here: Our Privacy Policy
If you have any questions, please feel free to call or email us. These terms are subject to occasional change. (Updated April 30, 2011)
