Customer Feedback
To add your comment please use our contact form - Thanks!
I'm so impressed! My items arrived 4 days after I placed the
order. Can't get much better than that! Think it took me longer to
make up my mind what I would purchase than it did to reach my doorstep.
It was my first order and it won't be my last. Thanks so much.
Antoinette
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"My order arrived much more quickly than anticipated, which is obviously awesome service! Plus, I received a free gift and sucker!! I will definitely plan on ordering again in the future!!!"
Thanks!!
Jill Rossow
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"I think I've told you this before, but I wanted to share my appreciation again! I love how quickly you guys ship. I only live about 3 hours away, and I receive my supplies the day after you send them! Not only is your shipping incredibly timely, your prices are great!!! I can't even beat your prices by shopping Hobby Lobby's 50% sale!!! I will definately continue to shop with you as long as you have supplies I need :) Thanks again for a great service!"
Mica
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"Thanks for the fantastic website and wonderful service! I live in Southern California where there are numerous Scrapbook Stores to choose from, but your website beats them all for the best selection of new products and hard to find items. Not only do you have one of the best selections on the Internet, but your delivery is amazingly fast! I will certainly be sharing this hidden jewel with my crafty girlfriends. Of course, I will be shopping with you again in the very near future."
Jill
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"I placed an order on July 5th and received it July 7th. It just can't get any better than that! Ok...wait it can get better... every order I place comes that fast! LOL I live way out in the boondocks of the misty mountains and with fuel costs being what they are I do allot more 'arm chair' shopping and Memory Villa is one of my favorite places to shop~ Thanks for the extra paper you slipped into my shipment it's great!"
"Thanks for a great selection of products and stunning service!"
Rain~
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"My order arrived in my excited hands less than 36 hours after I placed my order! All I can say is WOW! Your excellent service never ceases to amaze me. Thank you for all you do!"
Stephanie Freeman
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"Memory Villa's website easy to navigate, the selection is amazing, the prices are competitive, the shipping is super fast and the customer service is excellent! Cindy and John are such precious people and the design team members are so creative and inspiring."
Stacy S
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"I am so happy with your web site. I can always find the hard to find items, like the bottles of Prima Flowers, I just can not find then in any craft store. My orders are always in perfect condition, and I receive them so soon it surprises me. Keep up the good work."
Patty G
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"Hi there guys,
i couldnt be any happier with the items i have brought as they are in perfect condition, exactly what i wanted and very reasonably priced.Thank you for your great service cheers from jodie middleton in australia."
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"Your site is the best I've found! I am the Queen of internet shopping (just ask my husband) so I've seen plenty of scrapbooking sites but there are none that I've found that come close to yours!!! I have yet to finish browsing your site and have already placed three large orders. I'll be back again and again and again and........................."
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"I have to rave about your site! As a mommy to a 9 month old, "browsing" at a store is a sheer luxury. When I found your site I couldn't believe the selection...all my favorites in one place. Once the little man is asleep in his crib, I can browse to my heart's content. Thank you for making my hobby easier to buy for and more enjoyable to shop for. I tell everyone about you! Thanks!"
Carol Emerson
Alexandria, Virginia
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"I am so very happy to have found this site. Where I live, there is little selection to choose from. I am impressed with the ease of ordering and finding items on your site. The shipping was speedy and I really liked the little extra goodies in my shipment."
Thanks,
Conni C
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"Hi. Just wanted to let you know how happy I am with Memory Villa. I shop mostly shop online and I'm so happy to find this site. Shipping was the fastest I've ever experienced and I loved the free extras. Great way to to business. I'll definitely be back."
Cheryl A.
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"I just received my first order from you. Thank you!! What great service--fast shipment, extra goodies, great packaging and scrapbooking's latest and greatest. I can't wait to order from you again!"
"I shop numerously on-line and at store locations for a good variety of scrapbook materials and I must say that I was impressed with your inventory. I ordered and received my shipment promptly today. Thank you for your fair pricing, the free items and your excellent customer service. I will definitely shop in here again!"
Ivette
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"Thank you very much for the speedy shipment of my order and for the extra little goodies I found in the box! I appreciate great customer service and I will certainly be ordering from you again!"
Sincerely,
Erin Gollogly
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"I received my order today. Once again, may I say that I am really impressed with your quick service! (This is my second order.) I just ordered on Saturday, and the box was waiting for me when I got home from work this afternoon. Everything is in order, and you even sent cute gifts again - I especially love those pens! AND, your shipping costs are very reasonable!"
"I know that too often people are quick to criticize but then don't say anything when they are pleased. So I wanted to make sure to say thank you and you do a great job, and it is service like yours that will attract repeat customers. I have already recommended you to someone who was looking for 7 Gypsies products and they, too, were pleased with your selection and variety of scrapbooking supplies."
"Thank you!"
Lisa Browning
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"I can�t believe it. I ordered on Saturday and Monday I come home from work and there is my order. It is much easier for me to order on line as the scrapbooking store that carries all of the great papers you do is a 45 minute ride. This I can do from home and take my time. And then to top it all off you send me a gift of a key charm and I was thinking of buying one for the Valentine card I was making for my husband. I told everyone about the web site the first time I ordered I will be singing your praises again."
"Thanks for the great products and service."
Beverly DeNovellis
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"Hi there! I just wanted to take this opportunity to thank you for the great service I received from you on my first order with your company! You'll never know how much I appreciate the fast manner in which I received the order! I will definately be using your company again!"
Sincerely, Connie Garner
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"I am so pleased with my recent experience with your business! I order scrapbook supplies online frequently, and will certainly check your site first in the future. You have a wide selection of products your site is up to date on stock your quick order fulfillment is impeccable. Thank you for the wonderful service and please know that it is appreciated. I will pass your name on to others, as well."
Sincere thanks!
Mary Kadry
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"Thank you SO much for your outstanding service! Not only did I receive my order today, but everything is in order. I love that all of my paper was shrinkwrapped together! I will be returning and also spreading the word."
"Thanks again!"
Jill
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"THIS IS THE FASTEST SCRAPBOOKING WEBSITE I HAVE EVER VISITED!! THE SITE IS SUPER QUICK TO CHANGE PAGES, ITEMS OR ENLARGE! NOT ONLY IS THE SITE FAST, THE SHIPPING IS TOO! THE PRODUCTS ARE GREAT QUALITY! THE BRANDS I CAN'T FIND ANYWHERE ELSE ARE ALWAYS HERE! IF I SEE IT IN THE LATEST ISSUE OF MY MAGAZINES-YOU HAVE IT IN STOCK!!! THANKS FOR THE EXCELLENT SITE!!!"
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"I just wanted to say that you have an *AWESOME* website. You have so many great and hard to find products. Plus you have the fastest shipping I have ever received online. And you added GREAT goodies, especially the purple pen. Purple is my favorite color and I love pens :-D. Fast send out of the package too. I will definitely be shopping here again~! Thanks so much!"
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"I have just received my order from your company and would just like to tell you how impressed I am by your great customer service!!! Not only did you carry the products that I had been searching for and seemed to be out of stock everywhere, you even had better prices!!! Your shipping prices were the lowest, which is the one detterent that I've always had to internet shopping. And, I received the product in just 3 days time. Thank you so much for the extra little touches you put in my box. I will be ordering again and soon. This site it now on my permanent favorite list."
Much Impressed
Kim Rinehart
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"I just wanted to let you guys know just how much your store rocks! I order online A LOT and this is easily the BEST customer service that I've ever experienced. I placed an order on Saturday mid-morning and not only did my order ship the same day, but I also received it on Monday and I live on the other side of the US! You guys had things in stock that I couldn't find anywhere else, and even included freebies with my order. I'll definitely be a repeat customer and can't wait to order from you in the future. Keep up the great work, it definitely makes a difference to us customers! :)"
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"I just wanted to send you a message commenting on the terrific service you have!! Very fast shipment and I am very pleased with my purchase! Thanks for the great quality.
I will be back again to shop with your company!"
Sincerely,
Melissa Armbruster
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"I just wanted to let you know that I am so very happy with Memory Villa! I am impressed with the selection, quality and service. I live in Honolulu, HI and it is hard to find a scrapbooking Supply web site that offers decent shipping rates. I was amazed to find your site has a $4.50 flat rate for all 50 states. My order came very fast. I made the order Thursday night (13th) and received the package Monday morning (17th). That is the fastest shipping I have ever received from the mainland! The papers were packaged great too! I am very happy with the quality of the papers as well, love the selection! I have told my friends and sisters about your website and how impressed I am with it! Can't wait to order more!"
Sincerely,
Rebecca Graham-Gordon
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"WOW! I just received my large order and I have to say I am very impressed with your company and the very professional packaging. Also I called and spoke to a man about my order and he was very friendly and it was great communicating to him, rather than a automated phone service. I love thes ma and pa types of stores and will recommend you to my friends!"
Karen Alexander
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"I wanted to thank you for the prompt order. The packing was excellent and the very nice little surprise of a pen, candy, and circles was awesome!! Even the personalized Thank You on the receipt was nice. It shows that you value your customers. I have ordered from a lot of companys but yours is by far the best! You have a life long customer here!"
"Thanks again for the nice little touch. :)"
Jane Tikkuri
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"I have been scrapping for over 5 years and I have never once had a customer service that exceeded my expectations. Thank you!! I will now make Memoryvilla my 1# online choice."
"Thanks again."
Sincerely,
Jennifer Reyes
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"I just wanted to say THANK YOU for your great customer service and very fast shipping. Also thank you for always sending something extra in my orders."
THANK YOU
Patty DeThomas
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"Just wanted to drop you a line and let you know how much I appreciate your phenomenal service! Not only do you have an amazing selection of unique products...but I loved receiving everything so quickly!"
"This is truly online scrapbooking the way it should be! Glad I found you guys!!!"
Hugs,
Susan Kirby
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"I placed my first order with you Monday night - really, Tuesday morning. I could not believe it when I received my order Thursday morning. We all know how excited you get to receive an order of scrapbook supplies - I think about it every day until it arrives, lol, and I am just so thrilled to have them in my hands already!!!"
"Furthermore, the order was packed with such care, and you even sent me an extra piece of 12 X 12 cardstock to match my other selections and some little candies! Your selection on the site was great, and I am just so satisfied, I had to email you and let you know. I will definitely be ordering from you in the future. Your attention to detail has not gone unnoticed."
Best Regards,
Erica Sanders
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"Thank you for your awesome selection, awesome service and the candy canes!!! A big fan from Canada..."
Kim
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"I just wanted to say thank you! I placed an order less than a week ago and I was quite surprised to get it in the mail yesterday! I have been having problems with several other online scrapbooking stores, but ordering from you was like a breath of fresh air. I was thrilled that I got my package so soon, and the candy and cardstock were the icing on the cake! Thank You!! I'll certainly be back!"
Leah
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"Thanks for the quick turnaround and perfect delivery and fabulous selection -- again!!!"
Jen Santos-Hamer
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"Got my order today. Very satisfied with the service. I will definitely be ordering from you again."
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"You guys are the best! Very fast shipping and the extra little goodies in the box really make a difference. Great job!"
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"I just wanted to commend you guys on a job well done! I just received my order (placed Tuesday!)--quick shipping and a great surprise of popcorn and a free embellishment inside! What a wonderful way to end the work week! Thank you so much, I will be back!" :)
Jill Barnett
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"I just recieved my order and I am so excited. Not only was it shipped in a very timely manner, I was surprised with the extra goodies that you enclosed. Thank you so much for the great customer service!"
Karen Adams
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"Thank you so much for the quick shipping! i got it today and love my 7gypsies papers plus the goodies! I can't find them anywhere in town."
"Thanks again,"
Sandy
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"I just had to say WOW I ordered on Monday and got my package wednesday...I love the products and thanks for the free metal word...I will be sure to order again."
"Thank you"
Stacy
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"Thank you for the wonderful customer service and speedy delivery!!! Love the products that you carry. Thanks again!"
Candice
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I just wanted to let you that I ordered from you guys for the first time and I definitely will be ordering more in the future. I was so pleased with my order and how fast I received it really surprised me.
Thanks!!!
Kea M.
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I am so impressed by your fast and good service! I am going to spread the word near and far!!!
Deb Lawrence
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I just received my first order that I placed only days ago! You guys are fast and easy! I will definitly be using your website from now on!
Thanks!
Jill Tate
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My order arrived today and I'm in total awe of your store. You are the ONLY place I could find with the MM floral/dingbat foam stamp set, BG Tutti Frutti paper, and new Chatterbox papers, *and* you mailed it all earlier than I expected, in perfect condition, with a gift of beautifully coordinating patterned papers! That was so truly thoughtful. Everything was beyond my expectations. Please hug your buyer and warehouse crew for me -- you've made my day!!!
Thanks so much!
Jen Santos-Hamer
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I just wanted to add to your Customer Notes how thrilled I am to find your wonderful site! And I have never seen better customer service anywhere!! Thanks so much!! I'll be back!
Michelle
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Hi,
I received my order today & wanted to say thanks for the extras. That was really fast service!
Chrissy Haggerty :)
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I received my package today and all I can say is WOW!! I love everything and am very happy with this purchase. Thank you so much for the extra fiber pack, I will definitely be shopping with you in the future!
Thanks again!!
=)
Ruth
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"I just received my order today and had to send this email to let you know how extremely pleased I am with all my new goodies! Ordering online can sometimes be a nightmare with some websites and can take forever just to place an order. Your website is very user friendly and offers so many beautiful scrapbooking papers & embellishments--many I have not even seen in the local scrapbooking stores and other websites."
"The hardest thing about ordering from your website is trying not to order everything. I was amazed at the huge selection of all the wonderful items you carry and such reasonable prices! I was also was very pleased with how fast I received my order and how neatly packaged it was. Thank you also for the free gift; the paper was just lovely!"
Sincerely, a new die-hard MemoryVilla customer
Christine Schmidt
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"Hello. I have ordered twice from Memory Villa in the last couple of weeks and I have to say that the customer service is excellent! Everything I ordered was in stock and I can't believe how fast I got my orders! Thanks again!"
Kelly Deal
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"Thank you for my order - I just got it today. Fast service and baby boy/girl stamp are really cute. Very pleased.."
Thank you
Irene Mendoza
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"I ordered from you for the first time on March 27th. I got my order very fast and you even threw in a couple of extra papers!"
"I am a business owner myself and know the importance of customer service. Let me just say, you all have it down pat! I am extremely pleased with the fast shipping."
"The handwritten note on my packing slip was a great touch. Helps me remember I am dealing with real people, not just an impersonal website!"
"I just placed my second order with you today and look forward to a wonderful, continuing relationship with Memory Villa. You have made a customer for life!"
Mandee (Amanda) Sears
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